Returns, Refunds & Cancellation Policy

Returns, Refunds & Cancellation Policy

At Open End Fashions, customer satisfaction is important to us. Please read our policy carefully before placing your order.

1. Order Cancellation

  • Orders can be cancelled only before they are dispatched.
  • Once an order has been shipped, it cannot be cancelled.
  • For prepaid orders, eligible refunds will be processed within 5–7 business days to the original payment method.

2. Return Eligibility

We accept returns only if the product is:

  • Damaged during transit
  • Defective or manufacturing damaged
  • Incorrect item received

To request a return, customers must provide a complete unboxing video.

The video should:

  • Start before opening the parcel
  • Clearly show the sealed package
  • Continue without interruption until the product is fully unboxed
  • Clearly display the damage or issue

Claims submitted without a valid unboxing video cannot be accepted.

3. Return Request Process

Please contact us within 24–48 hours of receiving your order through WhatsApp or Email.

While raising your request, please share:

  • Order Number
  • Complete unboxing video
  • Photos (if required)
  • Brief description of the issue

Once the issue is verified, our team will arrange a return pickup (where service is available) or provide instructions for returning the product.

4. Inspection & Approval

After receiving the returned product, our Quality Check team will inspect it.

Once approved, we will process either:

  • A replacement product, or
  • A refund (where applicable)

5. Non-Returnable Items

Returns will not be accepted if:

  • The product has been used, washed, or altered.
  • Original tags, labels, or packaging are missing.
  • The return request is made without a valid unboxing video.
  • The issue is reported after the allowed reporting period.

6. Refund Timeline

Approved refunds will be processed within 5–7 working days after the returned product passes our quality inspection.

Refunds will be credited to the original payment method used while placing the order.

Need Assistance?

For any questions regarding returns, cancellations, or refunds, please contact our customer support through our Contact Us page. We will be happy to assist you.